Refund Policy

1. Before you pay

Accounts are created manually after a conversation, so you will have seen what the Service does before any money changes hands. If it is not right for how you trade, we will say so rather than take the payment.

2. Cooling-off period

If you are not satisfied, tell us within [7] days of your first payment and we will refund it in full, no questions asked. This applies to your first subscription only.

3. Monthly and annual plans

• You may cancel at any time. Access continues until the end of the paid period.
• We do not pro-rate part-months after the cooling-off period.
• For annual plans cancelled after the cooling-off period, we refund unused whole months at our discretion, less any discount you received for paying annually.

4. When we will refund outside the above

• You were charged twice for the same period.
• You were charged after cancelling.
• A prolonged outage on our side made the Service unusable for an extended period.

5. When we will not refund

• Trading losses. The Service is a tool, not a guarantee. Losses incurred while using it — including on an automated strategy you enabled — are not refundable.
• Outages at your broker, exchange or data provider.
• Accounts terminated for breach of the Terms of Use.

6. How to request one

Message [your@email.com] or WhatsApp us with the email on the account and the payment reference. We aim to respond within [3] working days, and approved refunds reach the original payment method within [5–10] working days depending on your bank.